1 – INFORMATION WE COLLECT ABOUT YOU
There are 2 categories of information we collect about you:
1A – Information you provide while using our services on STEMpedia.com
Information that is necessary for the use of the Services.
We ask for and collect the following personal information about you when you use our Services:
Account Information: When you sign up for the services you create a user account (“STEMpedia Account”), we require certain information such as your first name, last name and email address to provide you with access to your individual user account for STEMpedia.com.
The information you provide through live chats as support: The Services also include live chat support, customer support, where you may send any questions to us regarding the Services. When you speak to one of our representatives regarding any question, issue or problem you may have, you will be asked to provide your contact information, a summary of the problem and any other information that would be helpful to us in resolving the issue.
The collection of this information by us is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. If the requested information is not provided, we may not be able or in a position to provide you with all the requested services or resolve your issues.
We retain your account information with us until you delete your STEMpedia Account. We also retain some of your information which is necessary to comply with our legal obligations in resolving disputes, enforcing our agreements, supporting business operations and continuing to develop and improving the Services.
1B – When you buy something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
IP Address: When you browse our website, we also automatically collect your computer’s internet protocol (IP) address to provide us with the information that helps us learn about your browser and operating system and serve you a better site interfacing experience.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
Note: For security reasons, some of our services require a provision of contact information such as email address or phone number from you. This information is required to provide you with these Services. Please note that you are responsible for receiving consent if you use these Services on behalf of another person.
2 – YOUR CONSENT OBTAINMENT
2A – Automatically collected information from your use of our website, services
When you use our services, we automatically collect information, including personal information, about the services you use and how you use them. This information collection is necessary for the adequate performance of the contract between you and us, which enables us to comply with legal obligations.
Machine and Connection Information: We collect information about your computer or other devices you use to access our Services. This machine information includes your connection type and settings when you install, access, update or use our services. We also collect these types of your device information – IP address, your approximate location, URLs of referring, etc. to provide you with a better service accessibility and experience.
2B – Information collection upon transactions
Payment Transaction Related Information: STEMpedia may collect information related to your payment transactions through different Services we offer, including the product name, type of payment instrument used, date and time, payment amount, tax amount, credit card number, credit card expiration date, cardholder name (if provided), basic information like first name, last name, phone, address, country, state, city, postal code, and other details connected with transactions.
2C – Third-Party Widgets
Some of our Services contain widgets and social media features, such as a Facebook button. You are the only person who decides if you would like to press this button and share your personal data. These widgets and features collect your IP address, the information about the page you are visiting during your use of the Services and may set a cookie to enable the feature to function properly. Widgets and Social Media features may also be hosted by a third party. Your interactions with these features are governed by the company providing it.
2D – Marketing Reason
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say “no” to it.
3 – SHARING AND DISCLOSURE
To comply with the law, we may disclose your personal information, if we are required by law to do so or if you violate our Terms of Service.
Agilo Research may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary.
4 – PAYMENT
We use Razorpay, CCAvenue, and Paypal for processing payments. We/Razorpay/CCAvenue/Paypal do not store your card data on their servers. The data is encrypted by the respective payment gateways when processing payment. Your purchase transaction data is only used, as long as it is necessary to complete your purchase transaction. After that is completed, your purchase transaction information or card details are not saved by the payment gateways.
5 – THIRD-PARTY SERVICES
Our third-party service providers collect, use and disclose your information required and necessary for them to perform and maintain their services provided to us.
However, please take a note that certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies listed with respect to the information we need to provide to them for your purchase-related transactions.
For these providers, we request and advise you to read their privacy policies, so that you can understand how your personal information will be handled by these providers.
The important point to remember: third-party service providers may be in or have facilities that are governed affected by a different jurisdiction than either you or us. So, if you choose to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on any links, they may direct you away from our site. In such case or scenarios, we are not responsible for the privacy practices of other sites and encourage you to read their privacy statements to understand how they use the information of users.
6 – HOW WE USE THE INFORMATION WE COLLECT ABOUT YOU
We use, store and process the information we collect about you, to provide, maintain and develop our services. This enables us to create and maintain a safer and trusted environment for both the parties – You and Us and comply with our legal obligations.
We process this information, given our legitimate interest in improving our services, and where it is necessary and required for the adequate performance of the contract with you.
6A – To provide, improve and develop our services
- Operate, protect and optimize services and experience
- Enable to us to access and use services
- Provide customer services: to resolve technical issues, responding to questions or queries, improve services.
- If you provide us with your contact information, we may process the information for fraud detection and prevention and to serve any purpose you authorize at the time of information collection.
6B – To create and maintain a safer and trusted environment for both the parties
- Conduct security investigations and risk assessments
- Detect and prevent any harmful activities such as spam, abuse, security incidents, etc.
- Enforce our terms and conditions – Agreement.
- Comply with our legal obligations.
6C – To provide, personalize, and improve our advertising and marketing.
- Send you marketing, advertising, promotional messages, and other information based on your interest and preferences and social media advertising through social media platforms such as Facebook, Google, etc.
- Personalize and improve our advertising.
We use and process your personal information for the purposes listed in this section, given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications.
7 – SECURITY
To help protect your information against unauthorized access, loss, destruction, or alteration, we are continuously implementing security measures. We follow the industry best practice to ensure your information is not misused or accessed by any other party.
8 – COOKIES
We may use the information from your use of our services for the below objectives: To recognize your computer when you visit our website.
- To track you as you navigate through our website.
- To analyze the use of the website.
- To improve the website usability.
- To help administer the website.
- To personalize the website for you, including targeting advertisements and promotional marketing which may be of your interest.
9 – WITHDRAWAL OF CONSENT AND RESTRICTION OF PROCESSING
Where you have provided your consent to the processing of your personal information by STEMpedia, you may withdraw your consent at any time by sending us notifications specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.
Where your personal information is used and processed for direct marketing and advertising purposes, at any time, you may ask us to stop processing your data for these direct marketing objectives by sending an e-mail to [email protected].
If our store is acquired by or merged with another company, your information and data may be transferred to the new owners, so that we may continue selling products/services to you.
11- QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at [email protected].